FAQ

How much does delivery cost?

If your order is less than £50 in value, our delivery charges are:
Royal Mail – 2nd Class (delivery in 2-4 days) – £2.75 GBP
Royal Mail – 1st Class (delivery in 1- 2 days) – £3.50 GBP

We have Free Delivery on all orders over £50 across the UK (excludes NI/Jersey/Guernsey/Scilly).

Collect in person is available in the Guildford area.

How long will my journal take to arrive?

We aim to deliver to your door in 2-6 working days, more often than not it’s 2 days but it does, of course, depend on the delivery option that you’ve chosen.

Some products are printed on demand and these may take a little longer to arrive. Where a product is listed as print on demand, please allow up to 10 days for delivery.

Will there be any order information/receipt in with the product?

We don’t include any invoice or anything except the product itself in the parcel you receive, this is because many people order as gifts and so as standard we don’t include it. You will be emailed an order confirmation/receipt.

Do you ship abroad?

Not as standard but please do contact us if you would like to receive an order overseas.

What do I do if an item I ordered has arrived damaged or is wrong?

If this is the case please contact us as soon as possible, ideally with a photo of the issue. We then can offer a replacement on a fast track service or refund.

Do you do bulk orders?

We are more than happy to work with schools, businesses, societies, organisations and groups to create a bespoke journal, just get in touch and we can discuss what we can offer you.

Where are you based?

We are based in Guildford.

Hello! Do you have question or comment? I'd love to hear from you.
Jenny
Creator of Denim Panda
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